Support
Every message is read by a real person — not a bot — and answered, usually within a day.
Feedback is welcomeThat's the fastest way to reach us. We don't run a phone line — email gets you to a real person quicker, with everything in writing.
We'd rather have a hundred genuinely happy customers than a million indifferent ones. If something isn't right, tell us — we'd honestly rather hear it and fix it than lose you.
My One Button™ is free to try for 14 days — no card needed. Download it from the App Store or Google Play, and just start talking.
Two taps in Settings, anytime — or from your Apple or Google account's subscriptions. Your plan stays active until the end of the period you've paid for.
Yes — that's our 100% Happy Users Guarantee (the same guarantee named in our Terms of Service). We want you to love My One Button™ and use it every day — but if for any reason you're not completely satisfied, let us know immediately and we'll get the full month refunded, no questions asked. For App Store and Play Store purchases the refund itself is issued by Apple or Google — and if they refuse, contact us and we'll find a way to make it right.
You can delete your account in the app at any time, two ways: “Delete in 30 Days” — reversible, log back in within a month and it's cancelled — or “Delete Forever”, which is immediate and permanent. The full walkthrough is at myonebutton.com/delete-account. (Individual items you delete inside the app are different: they sit in a 30-day recovery window in case you change your mind, then they're permanently erased.) You can export everything you've captured before you go.
Yes. If you lose signal, your captures are saved safely on your phone and sync the moment you're back online — nothing is lost.
iPhone, iPad, Android phones and tablets, Apple Watch, and Pixel Watch (Wear OS). Your captures stay in sync across all of them.
Only for the seconds it takes to turn it into text — then the audio is discarded, and we never keep it. We never train AI on what you capture. There's more on our Security and Privacy pages.
My One Button™ is a product of K.B.A. Investments Limited, a private limited company registered in England and Wales (Companies House number 03345267).
🇬🇧 A British company — established in 1997, based in Stafford, England.
The quickest route is the feedback form inside the app — Settings → Feedback — which can attach a screenshot and asks whether you'd like a reply. If you'd rather email us directly, our address is [email protected] — grab it and paste it into your email or browser. Or just tap the button below, and it'll open a message for you.
Email [email protected]